FAQs
Frequently Asked Questions
Can I Trust JustUrban Service Partner to visit my home?
How do you place an order on the Justurban App?
Placing an order on the Justurban App is fast and simple Steps:
Once you open the App on your smartphone, choose the service you would like to order
Enter your exact requirement along with a schedule that works best for you.
The service provider will then arrive at your home and fix the issue. Our team might also call you before the visit.
Do you repair Apple computers?
Yes, we do. It is subjective to the professional you select for the repair. Prior to placing the booking, please check the profile of the professional to see if he supports the repair of Apple computers.
Do you provide Dell laptop repair in Patna?
Yes, we do service all brands of laptop including Dell laptop repair, Lenovo laptop repair and much more.
Do you provide doorstep Laptop service in Patna?
Certainly yes, our technician will carry out the laptop repair at home. JustUrban is the only laptop repair home service provider in Patna whom you can trust upon.
Do you provide data recovery service?
Yes, we at JustUrban provide data recovery service.
How do i download the App?
Go to the Google Play store and search for JustUrban.The App is free to download. We're also working on an app for iOS as you read this.
I can't view my oders, appointments in the app?
You need to ensure that you've signed in with your email id that was used to place the orders to see them in the app. All orders that you place with us are tied to the email that you provide against the order.
What types of cleaning services does Just Urban offer?
Just Urban offers various types of cleaning services such as deep cleaning, regular cleaning, kitchen cleaning, bathroom cleaning, and more.
Are your Service Providers qualified ?
Yes! We only bring in professionals who have been recommended and certified by experts. We conduct interviews, check referrals, licenses, and do background checks on each and every service provider. Only those professionals who pass our strict onboarding process are allowed to work with Just Urban. Most of them have more than 3 years of experience in his/her field.
How do i reschedule a job booked on Justurban?
Please do email us at [email protected] or call our support team on 7909091915. However, the most convenient way is to reschedule a job through our Android app. For more information, check the Order related FAQs
Do i have to organize supplies or would the Service Provider bring his own?
All supplies would be purchased by the Service Provider after consulting with you. We would assume basics such as ladder and cleaning cloth be available at your home. A bill would be provided for all the purchases made by the Service Provider.
Can i place a service request without registering on your site?
While we highly recommend you register with us first, you could place a service request on our app/site without registering with us. You can call on our official no 7909091915 and book the services.
What if I am not happy with the service or the service provider?
If you do have any complaints, suggestions or feedback with regard to the service quality, or our service provider, pricing etc please report it to our Customer Support Desk at 7909091915 or mail us at [email protected]. It is advised to do this within 24hrs of your service.
How do you place an order on the JustUrban App?
Placing an order on the JustUrban App is fast and simple Steps:
Once you open the App on your smartphone, choose the service you would like to order and schedule that works best for you.
The service provider will then arrive at your home and fix the issue. Our team might also call you before the visit.
How do i download the JustUrban App?
Go to the Google App store and search for JustUrban. The App is free to download. We're also working on an app for iOS as you read this.
Are there any benefits of using JustUrban app?
Ofcourse! Our mobile app is among the best! It's as easy as Book, Schedule & Relax. Book a service, schedule a time and relax while the job gets done at your home by our expert team. Additionally, there will be offers that are exclusive to the app from time to time.The JustUrban app is truly the best way to be rewarded for taking care of your daily need!
I can't view my oder, appointments in JustUrban app?
You need to ensure that you've signed in with your email id that was used to place the orders to see them in the app. All orders that you place with us are tied to the messaged that you provide against the order.
How do I cancel a job booked on Justurban?
Please do email us at [email protected] or call our support team on 7909091915.
How do I repeat a job that was booked once earlier on JustUrban App?
The most convenient way is to repeat a job from the 'My Orders' screen of our Android app. You could also book it as a new booking from our website.
How can I view all my orders?
Visit the 'My Booking' screen of our Android app to view all your orders.
How can I share my feedback? (or) What should I do if I'm unhappy with the service
After each service is completed, our customers are asked to rate the service on different parameters and judge the overall satisfaction of the service. You would also be allowed to rate a provider based on some parameters through our app if the service was requested from the app. You can also email us at [email protected] or call our support team on 7909091915
Why Salon at home Services?
A lot of you women out there have crazy hectic schedules; managing office, home, babies, elderly parents, in-laws, never ending grocery lists and so on and so forth. In the midst of all this, a little bit of pampering is all you need to revive, rejuvenate and restore YOU! JustUrban Salon at home services, does just that for you. We fit ourselves into your crazy schedules, and leave you looking good & feeling relaxed!
Do you carry everything along?
Yes, we carry everything that is required. You don't need to worry about a thing. All you need to do is sit back, relax and let us do our job.
Are your products and brands of good quality?
We personally undertake the sourcing of all the materials & products that are being used for the services. All our products go through a round of quality check before being used by our Beauty Advisors. L'oreal, Crsitine Valmy, SeaSoul Cosmetics are a few of the brands we use. We only use the best in quality products to provide you the best in quality service.
Is it safe to have the Beauty Experts at my home?
Yes. We run an all-round check on all our Beauty Experts before inducting them into our operations and ensure that their details reach you much before the job starts. However, you are requested to take care of your personal belongings or valuables in the presence of our Beauty Advisors.
JustUrban will not be liable for any damage or theft arising in case of failure to do so.
What are your work timings?
Yes. We run an all-round check on all our Beauty Experts before inducting them into our operations and ensure that their details reach you much before the job starts. However, you are requested to take care of your personal belongings or valuables in the presence of our Beauty Advisors.
JustUrban will not be liable for any damage or theft arising in case of failure to do so.Our usual working hours in Patna are 10:00 AM to 7:00 PM.
How experienced are your Beauty Experts?
All our Beauty Experts have a minimum of 2,3 years of work experience. Additionally, JustUrban ensures they go through regular training sessions to further hone their skills. Our Beauty Experts are experts in various fields, like hair, skin, make up etc.
Do you have any additional travel/delivery charges apart from the prices listed on the website ?
No, there are no additional charges. All our prices are inclusive of travel, delivery, materials etc.
Do you cater to men too?
Unfortunately right now we don't. Currently, we are a for-women, by-women service only.
Can I use my own materials for the service?
We generally advise you not to use your own products, as most of our services require professional products, which are not easily available to the customers. The only exception we make is with Henna, for your hair, since it has to be cured overnight.
What do I do if I am not happy with the service or the Beauty Expert?
If you do have any complaints, suggestions or feedback with regard to the service quality, beauticians’ hygiene, product quality, pricing etc please report it to our Customer Support Desk at 7909091915 or mail us at info@justurban.in. It is advised to do this within 24hrs of your service.
Can I request for a specific Beauty Expert for my services?
Preferences of specific Beauty Expert or products have to be informed to us at least 2-3 hours prior to the scheduled Service time. We would let you know the feasibility of accommodating the preference before your service time subject to availability.
Can I cancel or reschedule the service anytime?
We recommend that you cancel or reschedule at least two hours before the scheduled service time.
How You Can Contact just urban partners in Different Locations in India
If you're interested in contacting JustUrban, you can do so through their official contact number at 7370807003. This number is available for general inquiries, sales-related questions, technical support, and billing-related concerns.
If you prefer to communicate through email, you can reach out to JustUrban at their official email address, [email protected]. This is a convenient way to get in touch with the company and receive timely responses to your queries.
Whether you choose to contact JustUrban through their official contact number or email, you can expect a prompt and professional response from their dedicated team. They are committed to providing top-quality service to their customers and are always happy to help with any questions or concerns you may have.
So why wait? Whether you're looking for more information about JustUrban's products and services, or simply have a question you'd like answered, reach out to them today at their official contact number or email address. They're always ready and willing to assist you in any way they can!
JustUrban is a company with various locations in major cities in Bihar, West Bengal, and Noida. The company can be contacted through email or by phone at different contact numbers for each location.
In Sector 137, Noida, the contact number for JustUrban is 6397489163. For Gaur City in Noida, the contact number is 9999697910. In Kolkata New Town, the contact number is 8777517773. In Chhapra and Dhanbad, the contact numbers is 9693988855.
For various locations in Patna, there are several contact numbers available for different purposes. The contact number 7479520199 is for general inquiries, while 9113369958 is for sales-related inquiries. The contact number 8877606000 is for technical support, and the contact number 7979850306 is for billing-related inquiries.
It's important to note that the contact numbers provided are only for Google Ads verification purposes, which means that Google can only read them and verify that the company is legitimate. The actual phone numbers for contacting JustUrban may be different, and customers should check the company's official website for accurate contact information.
In summary, JustUrban can be contacted via email or phone at different contact numbers depending on the location. The company has various locations in major cities in Bihar, West Bengal, and Noida. The provided phone numbers are only for Google Ads verification purposes, and customers should check the company's official website for accurate contact information.
What is Just Urban?
Just Urban is a platform that provides home services such as Laundry,Dry Cleaning,Appliance Repair,Cleaning, Pest control, Painting, Handyman services, and many more.
How do I book a service on Just Urban?
You can book a service on Just Urban's website by selecting the service you need, providing your details, and choosing a convenient time and date for the service. or can Download the JustUrban App from Google play store and order from there.
Are the Just Urban professionals trained?
Yes, Just Urban professionals are trained and certified in their respective fields to ensure high-quality services.
Does Just Urban provide the necessary equipment and cleaning supplies for the services?
Yes, Just Urban provides all the necessary equipment and cleaning supplies for the services.
How does Just Urban ensure the safety of its customers?
Just Urban ensures the safety of its customers by conducting background checks on all professionals, providing insurance coverage, and ensuring adherence to COVID-19 safety protocols.
How does Just Urban ensure the safety of its customers?
Just Urban ensures the safety of its customers by conducting background checks on all professionals, providing insurance coverage, and ensuring adherence to COVID-19 safety protocols.
What are the payment options available on Just Urban?
Just Urban accepts payment through various methods such as credit card, debit card, net banking, and digital wallets.
What is Just Urban's cancellation policy?
Just Urban's cancellation policy allows you to cancel or reschedule your booking up to 24 hours before the scheduled service time without any charges.
Can I provide feedback or review my service experience with Just Urban?
Yes, Just Urban encourages customers to provide feedback and reviews on their service experience to improve their services and ensure customer satisfaction.
What are the service areas covered by Just Urban?
Just Urban currently provides services in select cities across India, including Patna,Kolkata and Delhi NCR
Does Just Urban offer services on weekends and holidays?
Yes, Just Urban offers services seven days a week, including weekends and holidays.
Can I book a service for multiple days?
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Yes, you can book a service for multiple days, depending on the type of service required.
How long does it take to complete a service?
The time required to complete a service depends on the type and scope of the service. Just Urban professionals will provide you with an estimated time frame based on your specific needs.
Can I track the progress of my service booking?
Yes, you can track the progress of your service booking through the Just Urban website or mobile app.
Is there a minimum booking amount for Just Urban services?
Yes, there is a minimum booking amount for some services, which varies depending on the service and location.
Does Just Urban provide customized cleaning services?
Yes, Just Urban provides customized cleaning services based on your specific needs and requirements.
What happens if I am not satisfied with the service provided by Just Urban?
If you are not satisfied with the service provided by Just Urban, you can contact their customer support team, and they will address your concerns and provide a solution.
Does Just Urban offer any referral or loyalty programs?
Yes, Just Urban offers referral and loyalty programs that allow you to earn discounts and other benefits.
What are the qualifications of Just Urban professionals?
Just Urban professionals are trained and certified in their respective fields and are required to meet certain qualifications and standards.
What are the customer service hours of Just Urban?
Just Urban's customer service is available from 10:00 am to 6:00 pm, seven days a week.
Can I reschedule my service booking?
Yes, you can reschedule your service booking by contacting Just Urban's customer support team.
Can I book a service for a specific time slot?
Yes, you can book a service for a specific time slot based on your availability.
How does Just Urban ensure the privacy of its customers?
Just Urban ensures the privacy of its customers by adhering to strict privacy policies and protocols.
What types of pests does Just Urban provide control services for?
Just Urban provides control services for various pests, including cockroaches, ants, termites, rodents, and more.
Does Just Urban provide painting services for commercial properties?
Yes, Just Urban provides painting services for both residential and commercial properties.
Can I request additional services during a service booking?
Yes, you can request additional services during a service booking, depending on the availability of the professionals
How can I contact Just Urban customer support?
You can contact Just Urban customer support through their website, mobile app, email, or phone
Does Just Urban provide services in rural areas?
Currently, Just Urban provides services in select cities and does not operate in rural areas.
How do I get a quote for a service?
You can get a quote for a service by providing details about your specific needs through the Just Urban website or mobile app.
What is Just Urban's policy on cleaning products and chemicals?
Just Urban uses eco-friendly and non-toxic cleaning products and chemicals to ensure the safety of its customers and professionals.
How does Just Urban ensure the quality of its services?
Just Urban ensures the quality of its services by conducting regular quality checks and customer feedback surveys.
Does Just Urban provide services for special occasions and events?
Does Just Urban provide services for special occasions and events?
Can I cancel a service booking after the professionals have arrived?
If you cancel a service booking after the professionals have arrived, cancellation charges may apply.
Does Just Urban offer a warranty or guarantee for its services?
Yes, Just Urban offers a warranty or guarantee for its services, depending on the type of service provided.
Can I request a specific professional for my service booking?
Yes, you can request a specific professional for your service booking, depending on their availability.
What types of payment methods does Just Urban accept?
Just Urban accepts various payment methods, including credit/debit cards, net banking, UPI, and wallets.
Does Just Urban provide services for commercial kitchens?
Yes, Just Urban provides cleaning and pest control services for commercial kitchens.
Does Just Urban provide carpet cleaning services?
Yes, Just Urban provides carpet cleaning services for both residential and commercial properties.
Can I reschedule my service booking without any charges?
Yes, you can reschedule your service booking without any charges, depending on the type of service and the notice period provided.
Can I reschedule my service booking without any charges?
Yes, you can reschedule your service booking without any charges, depending on the type of service and the notice period provided.
Does Just Urban provide services for schools and educational institutions?
Yes, Just Urban provides cleaning and pest control services for schools and educational institutions.
Can I provide feedback on the service provided by Just Urban?
Yes, you can provide feedback on the service provided by Just Urban through their website or mobile app.
What types of flooring does Just Urban provide cleaning services for?
Just Urban provides cleaning services for various types of flooring, including marble, granite, tiles, and more.
Can I request a service for a specific date and time?
Yes, you can request a service for a specific date and time based on your availability and the availability of the professionals.
How can I find out about Just Urban's promotions and discounts?
You can find out about Just Urban's promotions and discounts through their website, mobile app, or social media pages.
Does Just Urban provide services for hospitals and healthcare facilities?
Yes, Just Urban provides cleaning and pest control services for hospitals and healthcare facilities.
How does Just Urban ensure the quality of its professionals?
Just Urban ensures the quality of its professionals by conducting background checks, training, and certification programs.
Does Just Urban provide services for swimming pools?
Yes, Just Urban provides cleaning and maintenance services for swimming pools.
Does Just Urban provide services for industrial properties?
Yes, Just Urban provides cleaning and pest control services for industrial properties.
Can I change the details of my service booking after confirmation?
Yes, you can change the details of your service booking after confirmation, depending on the type of service and the notice period provided.
Can I cancel my service booking? Will there be any charges?
Yes, you can cancel your service booking, depending on the type of service and the notice period provided. There may be charges depending on the circumstances of the cancellation.
Does Just Urban provide services for shopping malls and retail spaces?
Yes, Just Urban provides cleaning and maintenance services for shopping malls and retail spaces.
Does Just Urban provide services for public areas like parks and playgrounds?
Yes, Just Urban provides cleaning and maintenance services for public areas like parks and playgrounds.
Does Just Urban provide services for event venues and conference centers?
Yes, Just Urban provides cleaning and maintenance services for event venues and conference centers.
Can I request a specific time slot for my service booking?
Yes, you can request a specific time slot for your service booking, depending on the availability of the professionals.
Does Just Urban provide services for religious institutions like temples and churches?
Yes, Just Urban provides cleaning and maintenance services for religious institutions like temples and churches.
Can I request additional services to be included in my service booking?
Yes, you can request additional services to be included in your service booking, depending on the availability of the professionals and the type of service.
Can I request a customized service package for my property?
Yes, you can request a customized service package for your property, based on your specific needs and requirements.
Does Just Urban provide services for government buildings and offices?
Yes, Just Urban provides cleaning and maintenance services for government buildings and offices.
Does Just Urban provide services for restaurants and cafes?
Yes, Just Urban provides cleaning and pest control services for restaurants and cafes.
Does Just Urban provide services for public transportation areas like airports and railway stations?
Yes, Just Urban provides cleaning and maintenance services for public transportation areas like airports and railway stations.
Can I give feedback or suggestions on the service provided by Just Urban?
Yes, you can give feedback or suggestions on the service provided by Just Urban, as they value customer feedback to improve their services.