FAQs
Frequently Asked Questions
Can I Trust JustUrban Service Partner visiting my home?
How do you place an order on the Justurban App?
Placing an order on the Justurban App is fast and simple Steps:
Once you open the App on your smartphone, choose the service you would like to order
Enter your exact requirement along with a schedule that works best for you.
The service provider will then arrive at your home and fix the issue. Our team might also call you before the visit.
Do you repair Apple computers?
Yes, we do. It is subjective to the professional you select for the repair. Prior to placing the booking, please check the profile of the professional to see if he supports the repair of Apple computers.
Do you provide Dell laptop repair in Patna?
Yes, we do service all brands of laptop including Dell laptop repair, Lenovo laptop repair and much more.
Do you provide doorstep Laptop service in Patna?
Certainly yes, our technician will carry out the laptop repair at home. JustUrban is the only laptop repair home service provider in Patna whom you can trust upon.
Do you provide data recovery service?
Yes, we at JustUrban provide data recovery service.
How do i download the App?
Go to the Google Play store and search for JustUrban.The App is free to download. We're also working on an app for iOS as you read this.
I can't view my oders, appointments in the app?
You need to ensure that you've signed in with your email id that was used to place the orders to see them in the app. All orders that you place with us are tied to the email that you provide against the order.
Are your Service Providers qualified ?
Yes! We only bring in professionals who have been recommended and certified by experts. We conduct interviews, check referrals, licenses, and do background checks on each and every service provider. Only those professionals who pass our strict onboarding process are allowed to work with Just Urban. Most of them have more than 3 years of experience in his/her field.
How do i reschedule a job booked on Justurban?
Please do email us at info@justurban.in or call our support team on 7909091915. However, the most convenient way is to reschedule a job through our Android app. For more information, check the Order related FAQs
Do i have to organize supplies or would the Service Provider bring his own?
All supplies would be purchased by the Service Provider after consulting with you. We would assume basics such as ladder and cleaning cloth be available at your home. A bill would be provided for all the purchases made by the Service Provider.
Can i place a service request without registering on your site?
While we highly recommend you register with us first, you could place a service request on our app/site without registering with us. You can call on our official no 7909091915 and book the services.
What if I am not happy with the service or the service provider?
If you do have any complaints, suggestions or feedback with regard to the service quality, or our service provider, pricing etc please report it to our Customer Support Desk at 7909091915 or mail us at info@justurban.in. It is advised to do this within 24hrs of your service.
How do you place an order on the JustUrban App?
Placing an order on the JustUrban App is fast and simple Steps:
Once you open the App on your smartphone, choose the service you would like to order and schedule that works best for you.
The service provider will then arrive at your home and fix the issue. Our team might also call you before the visit.
How do i download the JustUrban App?
Go to the Google App store and search for JustUrban. The App is free to download. We're also working on an app for iOS as you read this.
Are there any benefits of using JustUrban app?
Ofcourse! Our mobile app is among the best! It's as easy as Book, Schedule & Relax. Book a service, schedule a time and relax while the job gets done at your home by our expert team. Additionally, there will be offers that are exclusive to the app from time to time.The JustUrban app is truly the best way to be rewarded for taking care of your daily need!
I can't view my oder, appointments in JustUrban app?
You need to ensure that you've signed in with your email id that was used to place the orders to see them in the app. All orders that you place with us are tied to the messaged that you provide against the order.
How do I cancel a job booked on Justurban?
Please do email us at info@JustUrban.in or call our support team on 7909091915.
How do I repeat a job that was booked once earlier on JustUrban App?
The most convenient way is to repeat a job from the 'My Orders' screen of our Android app. You could also book it as a new booking from our website.
How can I view all my orders?
Visit the 'My Booking' screen of our Android app to view all your orders.
How can I share my feedback? (or) What should I do if I'm unhappy with the service
After each service is completed, our customers are asked to rate the service on different parameters and judge the overall satisfaction of the service. You would also be allowed to rate a provider based on some parameters through our app if the service was requested from the app. You can also email us at info@justurban.in or call our support team on 7909091915
Why Salon at home Services?
A lot of you women out there have crazy hectic schedules; managing office, home, babies, elderly parents, in-laws, never ending grocery lists and so on and so forth. In the midst of all this, a little bit of pampering is all you need to revive, rejuvenate and restore YOU! JustUrban Salon at home services, does just that for you. We fit ourselves into your crazy schedules, and leave you looking good & feeling relaxed!
Do you carry everything along?
Yes, we carry everything that is required. You don't need to worry about a thing. All you need to do is sit back, relax and let us do our job.
Are your products and brands of good quality?
We personally undertake the sourcing of all the materials & products that are being used for the services. All our products go through a round of quality check before being used by our Beauty Advisors. L'oreal, Crsitine Valmy, SeaSoul Cosmetics are a few of the brands we use. We only use the best in quality products to provide you the best in quality service.
Is it safe to have the Beauty Experts at my home?
Yes. We run an all-round check on all our Beauty Experts before inducting them into our operations and ensure that their details reach you much before the job starts. However, you are requested to take care of your personal belongings or valuables in the presence of our Beauty Advisors.
JustUrban will not be liable for any damage or theft arising in case of failure to do so.
What are your work timings?
Yes. We run an all-round check on all our Beauty Experts before inducting them into our operations and ensure that their details reach you much before the job starts. However, you are requested to take care of your personal belongings or valuables in the presence of our Beauty Advisors.
JustUrban will not be liable for any damage or theft arising in case of failure to do so.Our usual working hours in Patna are 10:00 AM to 7:00 PM.
How experienced are your Beauty Experts?
All our Beauty Experts have a minimum of 2,3 years of work experience. Additionally, JustUrban ensures they go through regular training sessions to further hone their skills. Our Beauty Experts are experts in various fields, like hair, skin, make up etc.
Do you have any additional travel/delivery charges apart from the prices listed on the website ?
No, there are no additional charges. All our prices are inclusive of travel, delivery, materials etc.
Do you cater to men too?
Unfortunately right now we don't. Currently, we are a for-women, by-women service only.
Can I use my own materials for the service?
We generally advise you not to use your own products, as most of our services require professional products, which are not easily available to the customers. The only exception we make is with Henna, for your hair, since it has to be cured overnight.
What do I do if I am not happy with the service or the Beauty Expert?
If you do have any complaints, suggestions or feedback with regard to the service quality, beauticians’ hygiene, product quality, pricing etc please report it to our Customer Support Desk at 7909091915 or mail us at info@justurban.in. It is advised to do this within 24hrs of your service.
Can I request for a specific Beauty Expert for my services?
Preferences of specific Beauty Expert or products have to be informed to us at least 2-3 hours prior to the scheduled Service time. We would let you know the feasibility of accommodating the preference before your service time subject to availability.
Can I cancel or reschedule the service anytime?
We recommend that you cancel or reschedule at least two hours before the scheduled service time.