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FAQs

Frequently Asked Questions

Can I Trust JustUrban Service Partner visiting my home?

Placing an order on the Justurban  App is fast and simple Steps:
Once you open the App on your smartphone, choose the service you would like to order
Enter your exact requirement along with a schedule that works best for you.
The service provider will then arrive at your home and fix the issue. Our team might also call you before the visit.

Yes, we do. It is subjective to the professional you select for the repair. Prior to placing the booking, please check the profile of the professional to see if he supports the repair of Apple computers.

Yes, we do service all brands of laptop including Dell laptop repair, Lenovo laptop repair and much more.

Certainly yes, our technician will carry out the laptop repair at home. JustUrban is the only laptop repair home service provider in Patna whom you can trust upon.
 

Yes, we at JustUrban provide data recovery service.
 

Go to the Google Play store and search for JustUrban.The App is free to download. We're also working on an app for iOS as you read this.

You need to ensure that you've signed in with your email id that was used to place the orders to see them in the app. All orders that you place with us are tied to the email that you provide against the order.

Yes! We only bring in professionals who have been recommended and certified by experts. We conduct interviews, check referrals, licenses, and do background checks on each and every service provider. Only those professionals who pass our strict onboarding process are allowed to work with Just Urban. Most of them have more than 3 years of experience in his/her field.

Please do email us at [email protected] or call our support team on 7909091915. However, the most convenient way is to reschedule a job through our Android app. For more information, check the Order related FAQs

All supplies would be purchased by the Service Provider after consulting with you. We would assume basics such as ladder and cleaning cloth be available at your home. A bill would be provided for all the purchases made by the Service Provider.

While we highly recommend you register with us first, you could place a service request on our app/site without registering with us. You can call on our official no 7909091915 and book the services.

If you do have any complaints, suggestions or feedback with regard to the service quality, or our service provider, pricing etc please report it to our Customer Support Desk at 7909091915 or mail us at [email protected]. It is advised to do this within 24hrs of your service.

Placing an order on the JustUrban App is fast and simple Steps:
Once you open the App on your smartphone, choose the service you would like to order and schedule that works best for you.
The service provider will then arrive at your home and fix the issue. Our team might also call you before the visit.

Go to the Google App store and search for JustUrban. The App is free to download. We're also working on an app for iOS as you read this.

Ofcourse! Our mobile app is among the best! It's as easy as Book, Schedule & Relax. Book a service, schedule a time and relax while the job gets done at your home by our expert team. Additionally, there will be offers that are exclusive to the app from time to time.The JustUrban app is truly the best way to be rewarded for taking care of your daily need!

You need to ensure that you've signed in with your email id that was used to place the orders to see them in the app. All orders that you place with us are tied to the messaged that you provide against the order.

Please do email us at [email protected] or call our support team on 7909091915.

The most convenient way is to repeat a job from the 'My Orders' screen of our Android app. You could also book it as a new booking from our website.

Visit the 'My Booking' screen of our Android app to view all your orders.

After each service is completed, our customers are asked to rate the service on different parameters and judge the overall satisfaction of the service. You would also be allowed to rate a provider based on some parameters through our app if the service was requested from the app. You can also email us at [email protected] or call our support team on 7909091915

A lot of you women out there have crazy hectic schedules; managing office, home, babies, elderly parents, in-laws, never ending grocery lists and so on and so forth. In the midst of all this, a little bit of pampering is all you need to revive, rejuvenate and restore YOU! JustUrban Salon at home services, does just that for you. We fit ourselves into your crazy schedules, and leave you looking good & feeling relaxed!

Yes, we carry everything that is required. You don't need to worry about a thing. All you need to do is sit back, relax and let us do our job.

We personally undertake the sourcing of all the materials & products that are being used for the services. All our products go through a round of quality check before being used by our Beauty Advisors. L'oreal, Crsitine Valmy, SeaSoul Cosmetics are a few of the brands we use. We only use the best in quality products to provide you the best in quality service.

Yes. We run an all-round check on all our Beauty Experts before inducting them into our operations and ensure that their details reach you much before the job starts. However, you are requested to take care of your personal belongings or valuables in the presence of our Beauty Advisors.
JustUrban will not be liable for any damage or theft arising in case of failure to do so.

Yes. We run an all-round check on all our Beauty Experts before inducting them into our operations and ensure that their details reach you much before the job starts. However, you are requested to take care of your personal belongings or valuables in the presence of our Beauty Advisors.
JustUrban will not be liable for any damage or theft arising in case of failure to do so.Our usual working hours in Patna are 10:00 AM to 7:00 PM.

All our Beauty Experts have a minimum of 2,3 years of work experience. Additionally, JustUrban ensures they go through regular training sessions to further hone their skills. Our Beauty Experts are experts in various fields, like hair, skin, make up etc.

No, there are no additional charges. All our prices are inclusive of travel, delivery, materials etc.

Unfortunately right now we don't. Currently, we are a for-women, by-women service only.

We generally advise you not to use your own products, as most of our services require professional products, which are not easily available to the customers. The only exception we make is with Henna, for your hair, since it has to be cured overnight.

If you do have any complaints, suggestions or feedback with regard to the service quality, beauticians’ hygiene, product quality, pricing etc please report it to our Customer Support Desk at 7909091915 or mail us at info@justurban.in. It is advised to do this within 24hrs of your service.

Preferences of specific Beauty Expert or products have to be informed to us at least 2-3 hours prior to the scheduled Service time. We would let you know the feasibility of accommodating the preference before your service time subject to availability.

We recommend that you cancel or reschedule at least two hours before the scheduled service time.